These cancellation conditions apply to accommodation contracts concluded in accordance with § 2326 et seq. of Act No. 89/2012 Coll., Civil Code, between the company
Bydžovská realitní s.r.o. Klicperovo 51503 51 Chlumec nad Cidlinou
ID NO 074 09 711
VAT 074 09 711
operating the accommodation facility: Hotel Grand, Klicperova 51, 503 51 Chlumec nad Cidlinou ("the accommodation facility"), as the accommodation provider - the accommodation provider and the client of accommodation and other services.
These cancellation conditions are valid and effective from 1.8.2024
General information
- These cancellation conditions govern, inter alia, the cancellation of the reservation of accommodation and other services ordered or booked by the customer at the accommodation facility, whereby the accommodation service booked or accommodation booked is understood to be all accommodation and other services ordered by the customer and offered by the accommodation provider within the scope of the binding reservation and order made by the customer.
- Cancellation shall mean the cancellation of the accommodation reservation or accommodation service made by the Customer at the Accommodation Facility upon the simultaneous payment of a cancellation fee in the amount and under the conditions set out in these Cancellation Conditions.
- If the accommodation provider requires a deposit for the booked accommodation services, this deposit shall not constitute a cancellation fee in the event of cancellation by the customer, but the accommodation provider shall be entitled to unilaterally offset this deposit against the cancellation fee. In the event that the amount of the deposit exceeds the cancellation fee, the accommodation provider shall refund the remaining part of the deposit to the client after offsetting it against the cancellation fee. In the event of non-payment of the deposit against which the cancellation fees could be offset, the accommodation provider shall have the right to issue an invoice to the client in the amount of the cancellation fees.
- If the accommodation contract is terminated by the cancellation of the reservation by the client, the cancellation fee is considered as a severance payment, the payment of which does not affect the accommodation provider's claim for compensation for damages under Section 2330(2) of the Civil Code.
- The amount of the cancellation fee is always calculated from the total price of the booked accommodation services and other services ordered by the customer, including surcharges, fees and value added tax.
Cancellation fees and other payments and claims
- Free cancellation -if the cancellation occurs 7 days or more before the scheduled arrival date.
- In the event of cancellation of the reservation of accommodation services by the client less than 7 days before the scheduled date of arrival or on the day of arrival (i.e. non-arrival), the accommodation provider is entitled to charge the client a cancellation fee of 100% of the total price of the stay (i.e. the price of the booked services including accommodation services).
- In the event of a change of the reservation date by the client less than 7 days before the planned arrival, the accommodation provider is entitled, in the event that the client agrees to the change of the reservation date, to charge the client a one-off handling fee for the change of the reservation in the amount of CZK 1,000. The accommodation provider is entitled to decide on the change of the reservation date, in particular with regard to capacity.
- In the event of early termination or interruption of accommodation (i.e. already started) by the client without the fault of the accommodation provider, the accommodation provider is not obliged to refund the client the price paid for accommodation or other services, even in part. The Client acknowledges that the unreimbursed part of the price for accommodation or other services prematurely terminated/interrupted by the Client shall constitute the Client's claim for compensation for damages pursuant to Section 2330(2) of the Civil Code. If the client has made an advance payment to the accommodation provider for the price of accommodation and other services, the accommodation provider is entitled to set off its claim for compensation against this advance payment.
- In the event that the agreed stay cannot be booked due to the SARS-COV2 infection, even repeatedly, because of the ongoing COVID-19 disease or quarantine measures ordered by the client or the closure or significant restriction of the accommodation facility, the stay will be automatically rescheduled to the next available booking date free of charge. Unless the parties agree otherwise, the new booking date will be communicated to the client in writing by correspondence or by e-mail from the following address: ubytovani@grandchlumec.cz
No financial refund will be possible in this case.
GDPR:
Bydžovská realitní s.r.o.
Klicperova 51
503 51 Chlumec nad Cidlinou
ID 074 09 711
VAT 074 09 711
protects the personal data provided by you in accordance with the regulations of the Czech Republic and the EU (GDPR).
Bydžovská realitní s.r.o.
Klicperova 51
503 51 Chlumec nad Cidlinou
ID 074 09 711
VAT 074 09 711
personal data controller, declares that it collects, processes and handles personal data in accordance with the General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data (GDPR), with effect from 25 May 2018.
